Matt Leone
8
APPEARANCES
5
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Aug 17, 2026
Matt Leone: How DriveCentric Connects Sales and Service to Recover Lost Profit
9:43
9:51
9:56
10:12
13:09

Ted IngsHOST
Talk to us a little bit about that because obviously all of this makes sense and to treat the dealership as one.

Matt LeoneGUEST
I look at DriveCentric as four fundamental platforms consolidated into an engagement platform.

Matt LeoneGUEST
So at the heart of it, if you think of an engagement platform, what does that make up? Well, at one end, it is traditional CRM.

Matt LeoneGUEST
And if they don't complete the repair order, then you have an abandoned shopper or a follow-up, which is also a lead.

Ted IngsHOST
Why do you think this matters more for dealerships right now? Here we are in the middle of the second quarter, 2026, than it did even just a few years ago.
Episode 73: Matt Leone, CEO of DriveCentric
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16:33
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16:49
16:52
J
16:13Jason SteinHOST
If, if the service to sales agent works exactly as intended a year from now and you make continuous improvements, uh, as, as I know you will, what does that actually do to a dealer's fixed ops to sales pipeline?

Matt LeoneGUEST
Optionality is still huge, right? Driving loyalty, uh, within a dealership is a huge focal point for me.

Matt LeoneGUEST
So, you know, we fully anticipate by the end of the year, four or five hundred, uh, you know, dealerships using, uh, that specific app.

Matt LeoneGUEST
That'll probably put us over three thousand dealerships in the country using one of our agentic AI agents, if not all of our agents.

Matt LeoneGUEST
And then we are adding a hundred to a hundred and fifty dealerships every month from there.

Matt LeoneGUEST
So, you know, the depth of information we'll have, the depth of consumer behavior that we'll have, I think will be untouched.
J
18:42Jason SteinHOST
If I'm a dealer principal with one budget line to spend on technology over the course of the next 12 months, what's the argument for spending it with DriveCentric?
The SaaS Apocalypse Might Be a Myth. DriveCentric CEO Explains Why
7:44
28:08

Matt LeoneGUEST
And Genius was the foundation that really propelled DriveCentric to another level.
20 MINS LATER

Jamie ButtersHOST
I'm wondering, are you hiring, and what are you looking for in the hiring? Are there characteristics or skills that you particularly want?
Why Dealers are Paying Ransom for their Own Customer Data | Matt Leone, CEO at DriveCentric
3:52
3:56
4:00
13:48

Matt LeoneGUEST
You have to have, like, deployed engineers and human capital that you're investing in.

Matt LeoneGUEST
You know, the way I think of the industry, where it's gonna head, uh, you know, it started...

Matt LeoneGUEST
I'll go through the history where I see the last five years of the history of kind of this, "I wanna control my own data." What happened? Dealerships were saying, "I wanna control my first-party data.
10 MINS LATER

Yossi LeviHOST
It seems to be that they actually, you know, went off the, their CRM in, in their case.
Matt Leone: How DriveCentric Is Changing the Way Dealers Win Customers (Part 2)
4:11
17:56

Matt LeoneGUEST
What they did, the grind they did, the work ethic they had, the foresight they had.
13 MINS LATER

David SpisakHOST
I don't understand, answer the question, why would somebody, you know why people are on DriveCentric, why are people not?
Matt Leone: The Long Road to DriveCentric (Part 1)
36:17
36:33
36:37

David SpisakHOST
How did that happen? How did you end up in that journey, leaving college to the time you entered retail automotive to where it brought you here?

Matt LeoneGUEST
I got a finance degree at the Eller School of Management out of University of Arizona.

Matt LeoneGUEST
The reason I went there was it's actually the only place you get a finance degree in four years.
7 MINS LATER
Matt Leone: The CRM Lie That's Costing Dealers Millions
9:47
9:54
9:59
10:10
10:15
13:11

Ted IngsHOST
Talk to us a little bit about that because obviously all of this makes sense and to treat the dealership as one.

Matt LeoneGUEST
I look at DriveCentric as four fundamental platforms consolidated into an engagement platform.

Matt LeoneGUEST
So at the heart of it, if you think of an engagement platform, what does that make up? Well, at one end, it is traditional CRM.

Matt LeoneGUEST
The service advisor had leads that, you know, somebody is looking to do a repair order.

Matt LeoneGUEST
And if they don't complete the repair order, then you have an abandoned shopper or a follow up, which is also a lead.

Ted IngsHOST
Why do you think this matters more for dealerships right now? Here we are in the middle of the second quarter, 2026, than it did even just a few years ago.
“CRM Is Broken!” Why Static Workflows Kill Deals (And How to Engage with Shoppers In Real Time) | Matt Leone, CEO of DriveCentric
2:23
2:42

Yossi LeviHOST
So I want to think about the last three years or three to four years when you decided to take on big CRM, let's call it, for For all intents and purposes, what drove you to this space? Well,

Matt LeoneGUEST
And it is definitely one of the things knowing this industry really well, knowing the auto tech software industry really well.
5 MINS LATER
