How do you maintain that element of, no, we need to really get the right people here?

Yeah.

Well, there's two different ways I can answer that question.

One is, do we have the right people on the team to assess those people that we need to hire all across the company? And then the second piece is, how are we assessing for the right attitude? So I would start first with recruiting.

What I've found is that there's a host of things that you can look at within recruiting.

You can look at offer acceptance rates.

You can look at attrition on certain teams, CSAT scores to see how your recruiting team is performing.

Where are we seeding behind? Are you pivoting as you're going through the year?

I read

all these leadership books and I think I know.

But I think what I was doing, and my husband said it to me at the time, he said, you're just not being yourself.

You're not being yourself.

You know what to do.

Do it.

You're not doing that.

So I was hoping you could give us a lay of the land in terms of where things were at the beginning of that year and the challenges and – step-by-step how you were able to help Slack double the size of the sales organization in such a short amount of time.