What practical steps can organizations take to reduce risk before these interactions ever occur?

In addition to regular training, making sure you have policies in place.

You know, what, what areas are public? What areas are private? And are they signed that way? Do you have authorized access only signage? In many cases, cities have staff only signage on private spaces, and that's okay, but it's not 100% great because we often bring contractors and customers.

All kinds of folks come into private areas of our facilities.

So staff only is okay, but authorized access only is better.

When you're building new facilities or redesigning, taking into account that people can film and our cameras on our phones are really good.

So if you're building a lot of glass into your city facilities, which a lot of us do because you want that transparency, you want to see people working, but be aware you can film through all those windows, through all that glass, and phones can zoom in a lot.

How can employees remain professional and deescalate situations while still protecting the public's rights?