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Mark Wert
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Sep 17, 2026
Beyond the Phone Number: The Future of Digital Identity & Brand Trust
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4:32Nicholas RossmanMODERATOR
We can dig into this, but maybe we'll circle to you, Mark, just to give us sort of the voice angle of that kind of anecdote.

Mark WertGUEST
There's been a lot of talk today about how to protect fraud through messages, text messages, RCS, whatever that may be.

Mark WertGUEST
The reality is you should really be thinking about how to protect the customer as a whole, regardless of channel.

Mark WertGUEST
So Think of the scenario where you get a text message of call this number to pay a speeding violation or a toll violation.

Mark WertGUEST
So it starts in the messaging channel, jumps over to the voice channel, and then they're calling and providing their payment credentials.
14 MINS LATER
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19:11Nicholas RossmanMODERATOR
You started on it, but we can maybe get into it a bit more.