Skip to main content

Mark Wert

Sep 17, 2026

Nicholas RossmanMODERATOR
4:32
We can dig into this, but maybe we'll circle to you, Mark, just to give us sort of the voice angle of that kind of anecdote.
4:41
Yeah, sure.
4:42
There's been a lot of talk today about how to protect fraud through messages, text messages, RCS, whatever that may be.
4:49
The reality is you should really be thinking about how to protect the customer as a whole, regardless of channel.
4:54
And I know we're seeing a lot of examples of it jumping across channels.
4:57
So Think of the scenario where you get a text message of call this number to pay a speeding violation or a toll violation.
5:05
So it starts in the messaging channel, jumps over to the voice channel, and then they're calling and providing their payment credentials.

14 MINS LATER

Nicholas RossmanMODERATOR
19:11
You started on it, but we can maybe get into it a bit more.

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.