
Mark Walker
CEO of Nue, revenue orchestration platform for SaaS; serial entrepreneur with 20+ years in SaaS, former litigator and music industry lawyer
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Jun 13, 2026
The Future of Customer Experience
12:13
22:31

Mark WalkerGUEST
LLMs are a foundational technology, right? So they're foundational in that you can build things on top of them, right? Agents are specific instances of LLMs tuned with context.
10 MINS LATER

Chad BurmeisterHOST
And that is the ethical considerations that companies should pay attention to as you're you know, as you're the leader of a company, you've got to consider what ethical considerations and then what skills should people have? Should they be adding to their repertoire as we head into 2026 as it relates to AI?
Why your biggest pricing mistake is copying competitors and going cheaper | Mark Walker @ Nue
11:43
11:53
12:00
16:28

Anna NadeinaHOST
And I wonder, what's your take on when is it smart to start thinking about investing in your revenue infrastructure?

Mark WalkerGUEST
So first of all, there's two major paths that people will go down and the answer is different depending on which path you're on.

Mark WalkerGUEST
So if you were a PLG or bring your own software type modality, then effectively you have to invest in your revenue infrastructure right away, like instantaneously, because In fact, the PLG is revenue infrastructure.

Anna NadeinaHOST
But yeah, when do you think is the right point and time in the life of your company to do that? And, you know, how to do it also without confusing the customers so you're not that scared?