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Mark Smarsley

Mark Smarsley

Sep 28, 2026

LovethHOST
9:43
Have you had a similar experience in your time when where you started wasn't necessarily where you ended?
9:48
Yeah, well, I mean, the very first product that we ever launched was really around helping banks engage customers around products and whatnot.
9:55
But what I really found was that banks don't want the customers to always make the right decision because if you make a bad decision, it makes the bank more money.
10:02
So when we pivoted, it was really after talking to a lot more customers about...
10:05
They wanted to make better financial decisions, but didn't want to have to learn financial literacy.
10:09
So how quickly could we get them to an action, which was just like a micro savings from their savings account to like a loan to pay it off earlier and save themselves interest.
10:17
So that was all consumer led.

17 MINS LATER

LovethHOST
27:43
But yeah, what are your thoughts? Yeah.

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