
Mark Smarsley
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Sep 28, 2026
how paypal won the first payments war
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9:43LovethHOST
Have you had a similar experience in your time when where you started wasn't necessarily where you ended?

Mark SmarsleyGUEST
Yeah, well, I mean, the very first product that we ever launched was really around helping banks engage customers around products and whatnot.

Mark SmarsleyGUEST
But what I really found was that banks don't want the customers to always make the right decision because if you make a bad decision, it makes the bank more money.

Mark SmarsleyGUEST
So when we pivoted, it was really after talking to a lot more customers about...

Mark SmarsleyGUEST
They wanted to make better financial decisions, but didn't want to have to learn financial literacy.

Mark SmarsleyGUEST
So how quickly could we get them to an action, which was just like a micro savings from their savings account to like a loan to pay it off earlier and save themselves interest.
17 MINS LATER
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27:43LovethHOST
But yeah, what are your thoughts? Yeah.