Mark Lenahan
Mark Lenahan is an Irish airline and travel technology consultant, founder and director of Lenahan Consulting Ltd, and former Head of Retailing Strategy at Travelport, with ~30 years in travel tech including roles at OpenJaw, GuestLogix, and SITA.
2
APPEARANCES
2
PODCASTS
Sep 22, 2026
Ian TunnacliffeHOST
Um, Sabre is doing quite well with some of its Mosaic components in that respect, and of course, people like PROS are continuing to offer the things they always have.
Mark LenahanGUEST
But, I mean, one of the points, uh, you both make quite strongly in the report, I think, is that, you know, uh, uh, the customers who have signed up for Nevio are customers of Altia.
Mark LenahanGUEST
The customers who have signed up for Mosaic are customers of, of Sounik, right? There hasn't really been, like, a defection from that, like, monolithic, you know ...
Mark LenahanGUEST
The, the companies that dominate, like, 89% of PSS are Sabre, Amadeus, uh, Travel Sky, and, you know, in-house development, right? So you've got a lot of these monolithic systems, right? But, um, you know, one of the things in ...
Mark LenahanGUEST
that, that was really interesting in the report was just your discussion on modularity and, uh, interoperability, right? So there's this whole question of, you know, how does an airline have the freedom to, to innovate? Can they walk ...
Mark LenahanGUEST
Can they work outside the kind of walled garden where their inventory is, but actually innovate independently?
LeeHOST
word, the conversational, is that a good word to describe this? But if
Mark LenehanGUEST
you have a device in your hands, you want your AI assistant to be able to show you pictures.
Mark LenehanGUEST
You want to be able to say, well, you know, the AI says, well, I think this hotel is all right.
Mark LenehanGUEST
And you're quite, you know, very likely to say, oh, show me some pictures, you know, or show me where it is on a map.
Mark LenehanGUEST
And if the AI is saying, well, I've booked your flight and we can pre-select a seat, well, you might... have, say, a preference for 1A, or you might sort of say, show me the seat map.
Mark LenehanGUEST
You don't want to see the seat map, scroll through it, and then type something at the bottom of the seat map.
LeeHOST
We won't be here in 10 years' time saying, why don't airlines catch up? Or is that just inevitable?