Mm-hmm

... and chapters grow larger.

So we knew it was a moving target, and I'd heard too many times, and still do, that, you know, m-m-major reason people left were that they were too busy.

So together with my business partner, Hazel Walker, we started, um, as Hazel calls it, spitballing, um, brainstorming ideas and concepts of how we could onboard new members really well, uh, and make sure they covered all the major topics and, and sort of the, the situations they would encounter, uh, and, um, to guarantee that, you know, each member was receiving the same level of engagement and sort of understanding.

So I took it from my academic life, a capstone unit in the, uh, in the Bachelor of Business, um, Degree, where all the schools came together, you know, from management, marketing, economics, finance, business law, and we created a passport there.

They would meet each other because they were in their own independent silos and are meeting for the first time, and so I translated that concept over about onboarding.

So Hazel began to create all the content, um, and we kept, uh, you know, adding, taking away, thinking what was most important, you know, the usual whiteboard days and, uh, design samples and printing out hard copies and, you know, we were exchanging hard copies at conferences eventually when it spread to different countries.

Talk about that.