You've kind of done it all, haven't you? Mark, I'm so excited to talk to you about kind of your leadership style, but first, why don't you share a little bit of your background for our audience?

Sure.

And Heather, thank you for having me on today.

It's a great honor and a great pleasure.

So my background was raised in Kentucky, went to university in North Carolina.

So there's always a conflict between which basketball team is better.

studied french literature and international history did not take a single accounting class or enter the business school at all during my undergrad and then i did take some economics classes though some third semester calculus symbolic logic, but also philosophy, linguistics, number of humanities classes that just help you understand human beings and situations and contexts and frameworks and themes.

What advice can you give for leaders that are trying, especially with AI right now, right, to lead transformation, to lead change, and yet they're getting kind of that wall where people are like, oh, this isn't how we do things.