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Mark Chapman

Mark Chapman

Eye Care Liaison Officer (ECLO) at RNIB, Luton and Dunstable Hospital, supporting families navigating sight loss diagnosis and providing emotional/practical assistance.

Jun 3, 2026

CharlotteHOST
22:10
How do you, as an ECLO, help parents to manage that?
22:13
Well, that's a very big question.
22:15
I think as Paula said earlier, I, uh, I ca- sorry, Paula, I've forgotten what word you used, but I use the word hub.
22:21
So I feel like I'm a hub.
22:23
So I try and know as much of everything as I possibly can.
22:28
And again, again, as Paula said, I sometimes have to look things up or go, "Yeah, yeah, yeah, wait a minute, this came up six years ago," or something, you know? So I'm forever googling or checking my own records for things.
22:40
But so sometimes it's about knowing who's supposed to do something.

52 MINS LATER

CharlotteHOST
74:43
How, at your events, Mark, are these young people presenting?

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