Like,

yeah.

So the physiological needs, quite honestly, are not being met at minimum wage.

And that's just real.

And so I often say like, hey, the reason why you can't get good people is the most basic step of the Maslow's hierarchy is missing at minimum wage.

Their physiological needs are not met.

And so once somebody gets past that, like once they've got air, food, clothing, water, you know, a place to live.

If you could say like the top one or two things that I need to start doing on Monday.

So the growth mindset, can you define what a growth mindset is in your your definition of it or whatever? And then also, how is that applicable? And is it just a blanket? You know, is it can you just blanket that to the guy with a single axle trailer and mower and an F-150 to the guy that's trying to get to 10 mil growth mindset? What is a growth mindset?

The easiest way to describe a growth mindset is it's just really a way of thinking.

It's a belief that there's more out there.

And I think it's having the attitude of being able to see that that involves continuous improvement.

And so you have to ask people questions to uncover whether or not they see that naturally, because I think when you're growing a business, it's really hard to try to change people's mindset.

Yeah.

What ultimately allowed me to grow the business at the pace that I did is that I focused on a continuous improvement culture.

What's like the second thing that we work on then say if that's like the litmus for hire? What's the second thing we work on with developing that right hand, one of those first key people, first right hand person, whatever?

And then it says at the top of your challenge, you have the only action challenge.

Oh, when you said that I was getting my carrots.

So I missed that part.

Damn it.

Because I would never have accused him of that.

Cause there was something else that I should have accused of someone else doing something.

Dang it.

mark go ahead and plug yourself as well or while we're here

Before we get into the main topic of the episode, does anyone have anything fun they want to share?

I do.

I have something incredible.

Two things that go hand in hand.

Number one, if anyone has been following me on my personal account, you know that I started the One Piece journey around this time last year, maybe a little bit, about a month from now.

We started... kind of beginning of september i officially got past episode 1000 i have watched 1000 plus episodes and with that i happen to watch the best piece of media i have ever witnessed with episode 1015 oh my sweet sugar lips jesus it was incredible content connor do you know what i'm talking about

But yes, opening weekend will be.

That's just awesome, Connor.

Wow.

Yeah, it was incredible how fast it, uh, it took off, and the way that it took off was through education, and still to this day, that's how we, uh, largely sell software.

We do lots of marketing like everybody, but we typically actually use marketing to get people to attend education, and then we teach them what they don't know about business so that the need for technology becomes clear.

Because when you just try to tell people, "Hey, you know, I've got software that'll fix this problem," but they don't understand what the problem is, they don't really see the value in taking maybe two steps back to fix the foundation so they can build, you know, a proper business.

And that's, that's really, you know, you mentioned that earlier with the, the, the concept of the technicians who are great at what they do, but they go to run a business, and it doesn't work.

And the reason it doesn't work is they've only got 50% of the skill set.

They've got the technical side, but they don't have that financial side.

What were some of the, like the distinctions, specific distinctions between, you know, the 3 million to 10 million, or if you want, 1 million to 3 million and then, and then 10 to 30?

Now I need to learn all the stuff to go actually turn this into something, so...

Yeah, I think, uh, you know, more of the same probably here.

Just people, I think, uh, everybody likes a comeback story, and I think this industry is chock-full of them.

I think most of us start with pretty humble beginnings.

Uh, m- my first few months in business, I remember rolling pennies to buy, uh, Christmas gifts.

Uh, and I have seen that play out many, many times over the years with my employees and, uh, with the customers that, uh, I serve today at, at LMN.

Uh, I hear these stories every day, and that fuels me.

Where has your mind opened in, in, in your journey in entrepreneurship, um, that you haven't been able to share that people might be missing the mark that is a whole 'nother level?

It seems like that was a bit of a springboard for you.

I had done a lot of reading in those early years in business, and I was really fortunate, I think, as I did a lot of projects.

I would often get to know the people that I was working for, and I think just because, you know, being young and, and, and kind of, you know, they could see a little hustle, they would usually answer questions.

And I was always pretty inquisitive in asking and whatnot, and I quickly came to the realization that a good business was really gonna be just made up of two things.

It was gonna be the quality of the customers that I decided to work for and the quality of the people that I decided to hire to help me grow the company.

So I always just really focused on those two things, and so I was really selective about both.

And if I hired somebody that I didn't feel was right fit, I would move them out really quickly.

Not sure how you kind of label it, but I'd be curious what your thoughts are on it.

So again, it's getting involved as early as possible with those things makes all the difference, 'cause again, it's so easy to miss those things in the early stages.

Yeah.

I, I think above and beyond that as well, just in terms of litigation and the litigation process, what I found recently, um, where there's been a couple of cases involving motorcyclists, suspected, uh, traumatic brain injury of, to some extent, um, the personality traits changing.

You speak with family, they're saying, "There's something going on here." Um, and then just to really complicate matters, when you're trying to deal with this and put your, your client, the claimant first, front and center, you're then potentially getting offers coming in from the defendant's side, just to really complicate the picture, where they're making, in the grand scheme of things, pre- pre-medical offers.

So, you haven't got your evidence in play, and you're trying to build a picture.

You've got the complication of orthopedic, not insignificant orthopedic injuries.

You've got a suspected traumatic brain injury of some, to some extent, and then you're getting a pre-med offer coming in from the defendant, and then you're trying to get instructions and deal with that.

Because that's more often than not, they're not certain they're getting the right advice or the right outcome.

But, uh, do you think a modeling bench rework or a deep clean or a reorganization, do you think that can help you, uh, break out of a slump and maybe get some of those Project of Doom projects moving?

I think 100%.

So a week ago, I made a comment to Jamie off, offhand that I needed more space because I just had my entire desk exploded with stuff and all these other things, and I made a comment about it.

And next thing you know, within the hour she was moving stuff, tearing things down, rearranging things.

We added two shelves to the back.

We've got room for, like I said, an additional 50 models.

I'm like, "Yeah, okay." She just went through and reorganized stuff, got it lined up.

[laughs]

No one's dug up a statue in Herculaneum or somewhere which is still perfectly painted, have they? There's no surviving statue from the time to show not just the colour, but how the paint was applied.

I mean, there's nothing that survives that's perfectly painted, this is true.

And different chemicals that compose the original colour decompose at different rates.

And, you know, some of the boldest colours, so Egyptian blue, cinnabar, do actually...

They are durable, they are the bits that hang on.

But the, you know, the subtle oils and varnishes that were applied to the surfaces and then other colourants that make the colour...

Very sort of vivid and also very realistic.

And that if we look to wall paintings that survive in Herculaneum and Pompeii and other places, it does suggest that the painting on the statues was more subtle.

There is, however, no one's dug up a statue in Herculaneum or somewhere, um, which is still perfectly painted, have they? There's, there's no surviving statue from the time to show not just the color but how the paint was applied.

I mean, there's nothing that survives that's perfectly painted, this is true.

And, and different, um, different chemicals that co- compose the original color decompose at different rates.

And, you know, some of the boldest colors, so Egyptian blue, cinnabar, do actually, you know, they are durable.

They are, they are the bits that hang on.

But the, um, you know, the subtle, uh, oils and varnishes that were applied to the surfaces and then other colorants that, that, that make the color, uh, very sort of vivid and also very realistic, those tend to de- to decompose.

But interestingly, you should mention Herculaneum because, um, you know, o- one example, uh, uh, really struck me was a, um, 2006 archaeologist dug up the head, uh, uh, and parts of a body of a giant Amazon, uh, so an Amazonian warrior.Um, and, uh, as soon as they dug it up, um, you know, the, the, the pigments that remained in the hair, in the eyes, on the lips, uh, were really quite striking.

Indeed, it sounds quite cheap.