
Mario Cáceres
Singer
1
APPEARANCES
1
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
SEP 21
SEP 28
OCT 5
OCT 12
OCT 19
Aug 13, 2026
Season 10, Episode 1: Making Banking More Human How TD Bank is Using CX to Differentiate Through Empathy, Simplicity and AI
16:13
16:30
16:45
27:14
16:03
So I'd love you to share some of the insights from our recent study there, especially the relevance to financial institutions.

Mario CaceresGUEST
Yeah, so just to put it into context, everything that Andrea mentioned, and I don't want to be a Debbie Downer, so it's not that I'm negative, but one thing that we keep hearing repeatedly here in Ipsos is something that we have coined and we now call the endurance economy.

Mario CaceresGUEST
What does that mean? It means Canadians have moved beyond viewing affordability challenges as a short-term issue.

Mario CaceresGUEST
This means that higher housing costs, elevated debt burdens, and cost of living pressures have now become an ongoing reality for many households.
10 MINS LATER

Andrea MarsalesGUEST
moments that match with your own brand, right? So not every bank maybe will be able to deliver on the human element in the way that TD can, but I think finding those particular ways of delivering that are aligned to a particular business's own brand promise, I think would be the best starting point.
