Yeah

... team, you get with that team and you talk through each of the tasks that they have to do, and ask them, because they do it every day, "What's the best way, what's the most efficient way of doing this? What's the most, again, simple, logical, repeatable way of doing this task well that's going to, one, make your life easier, but two, make the business more efficient and therefore more profitable?" You talk that through with them, and then you, then you- develop a how-to video that shares our way of doing these tasks with the new people, with any new people coming in.

So the original team have developed our way.

They then own it, so any new person come, that's coming in, "Oh, that's not how we do things here.

Let me show you how we do things.

Oh, and by the way, here's a how-to video that you've got access to, that you can, you know, you can watch it just to make sure that, that it sticks in your mind." That's the sort of, that's the sort of detail.

So, so developing our way of doing things with the people who actually do the jobs day to day is step one.

Yeah.

So just give us the kind of 90-second background story on yourself first you know in terms of like why you became passionate about the whole piece around process and people so give give us give us a bit of a insight into why that became your kind of your the thing you wanted to help people really get get control of right

yeah it was it's a really really interesting because uh while working with McDonald's and I and I had a wonderfully varied career with McDonald's because what they do with you is they take you And then they train you and they mold you and they challenge you.

So you move from one area to another, to another, growing and developing as you go.

One thing they never talk about is systems and processes.

It's just the way things work.

They don't talk about them.

They talk about this is the McDonald's way of cooking French fries.

Like, what are we talking? Why is this? Why do you think people resist investing in really good talent when they're trying to grow? Why do you think, why do you think most entrepreneurs invest in spending the money? Resist it rather, resist it.

So I'd love to dig into that a bit more if we can.

Oh, massively different to my experience.

I, I...

And, and I think, I really do think it is a big lesson for small business that if you, if you engage and develop your people and really help them to progress and develop themselves as human beings a- as well as, you know, as contributors to your business, then they will stay longer.

And they, they remember.

You know, I, I, I'm, I know a number of people who started out as 16-year-old crew members who became very senior managers.

You know, one in particular who became a vice president, um, from, from, from n- from nothing.

Um, so can you tell us a bit more about this concept, what it means, why you think it's so crucial for any business that wants to be more consistent in terms of their results, their process, their output, et cetera?