
Margie Fleming
Senior Vice President & Chief Administrative Officer at The Citizens Bank (Florence, South Carolina); expert on fraud prevention and community banking.
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Jul 1, 2026
Defending customers from wire fraud
7:32
7:53
11:58

Margie FlemingGUEST
And so that was one of the things looking back, we knew that they had had to have been coached on that for the simple fact that they didn't have that, you know, and The bad thing a lot of times, Paul, is that really when we're trying to talk to the customers, they believe the story.

Margie FlemingGUEST
And so then we have to be very careful how we talk to the customers because a lot of times they get quite agitated.

Paul BendaHOST
Even if they close that account and that customer cashes it out, you guys have seen them, you've seen scams where the customer is trying to take cash out, right?