M
Marcus Story
Corporate Director of Customer Experience and Social Customer Care at Delaware North, leading the company's global GuestPath® CX platform.
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Jul 8, 2025
CX Pulse Check - July 2025
12:17
M
5:51Marcus StoryGUEST
Yeah, we clearly think alike because when I was reading through the article, I think I've told you in the past, I did some work for a period of time with a power company.
M
6:03Marcus StoryGUEST
And even at the work that we do at Delaware North, like it's very, very important to talk to your customers.
6 MINS LATER

Jeannie WaltersHOST
So what were some of the things that stood out to you or, or some of the questions you have about this?