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Marcus Story

Corporate Director of Customer Experience and Social Customer Care at Delaware North, leading the company's global GuestPath® CX platform.

Jul 8, 2025

5:47
So I'm just curious, what do you think about this as from your position?
5:51
Yeah, we clearly think alike because when I was reading through the article, I think I've told you in the past, I did some work for a period of time with a power company.
6:03
And even at the work that we do at Delaware North, like it's very, very important to talk to your customers.
6:08
So when I first read it, my mind immediately went, oh, great.
6:12
Americans set up a customer advisory board.
6:15
And then I went back and said, wait, wait.
6:17
This is a customer experience advisory board for the operators.

6 MINS LATER

12:17
So what were some of the things that stood out to you or, or some of the questions you have about this?

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