Are there options for, uh, support from Computers for the Blind?

So just recently a company called Pneuma Solutions put out a program called Remote Incident Manager that makes it accessible for people who are blind to control another person's computer, and we partnered with them and put Remote Incident Manager on all of our computers.

So our technical support team can connect with them and help them with any technical support challenges that they're experiencing.

Our computers are warrantied for a year, so after purchase, I advise customers to save their boxes or save their packaging material because the first thing we ask to call us if they're experiencing any computer challenges to talk with support.

If we can fix the problem remotely, awesome.

They don't have to send it in.

The challenge is taken care of, and they can go back to using their computers.

So can you just take us through what that process is?