So I'd love you to kind of give us some background on what that is, how it works, and also what you're redesigning and what that problem is that you're solving.

Sure.

So as I think about care model redesign, it's really reshaping how nursing care is organized and delivered.

So nurses can actually spend more time with patients, which is why we went into nursing in the first place.

So it really is looking at the workflows our nurses do and really trying to simplify them.

and looking at technology, which as we know is exploding right now in healthcare and looking to see how that can reduce routine work and support the clinical decision-making for our nurses.

So the goal is that our nurses spend less time trying to navigate unnecessary work and more time actually practicing nursing.

In the next three years or so, what do you hope will be foundationally different about nursing at your hospitals?

So I'd love you to kind of give us some background on what that is, how it works, and also what you're redesigning and what that problem is that you're solving.

Sure.

So as I think about care model redesign, it's really reshaping how nursing care is organized and delivered.

So nurses can actually spend more time with patients, which is why we went into nursing in the first place.

So it really is looking at the workflows our nurses do and really trying to simplify them.

and looking at technology, which as we know is exploding right now in healthcare and looking to see how that can reduce routine work and support the clinical decision-making for our nurses.

So the goal is that our nurses spend less time trying to navigate unnecessary work and more time actually practicing nursing.

In the next three years or so, what do you hope will be foundationally different about nursing at your hospitals?

What's been most notable and moved the needle?

That's a great question.

So some of the things that we've found is we have a process called leader check-ins.

So nurses don't leave because we ask them too often, how are you doing? What can I do to advance your nursing career? They leave because they feel unsupported.

So we have found here at Intermountain that if we have frequent touch points where our leaders understand the unique concerns each individual nurse has, what their career aspirations are, and just is there any barriers to delivering you know, excellent patient care.

So when we engage them in what's working well, what's not, we actually build really trusting relationships and we drive engagement.

And so we have found that that actually works quite well.

Can you talk through what that looks like at Intermountain Health? One, how are you finding them landing at the organization? And how do you specifically hone in on retention for that group?

What's been most notable and moved the needle?

That's a great question.

So some of the things that we've found is we have a process called leader check-ins.

So nurses don't leave because we ask them too often, how are you doing? What can I do to advance your nursing career? They leave because they feel unsupported.

So we have found here at Intermountain that if we have frequent touch points where our leaders understand the unique concerns each individual nurse has, what their career aspirations are, and just is there any barriers to delivering you know, excellent patient care.

So when we engage them in what's working well, what's not, we actually build really trusting relationships and we drive engagement.

And so we have found that that actually works quite well.

Can you talk through what that looks like at Intermountain Health? One, how are you finding them landing at the organization? And how do you specifically hone in on retention for that group?

And since you've been running this program, what have some, been some of the most impactful results?

Yeah, it's been great to work with our, with our nurses to say, "Okay, was it easy to apply? How, how...

What would you do to change the program?" And so we have an intake process each year.

But some of the benefits that they found was their professional growth.

Uh, they felt that they were in- had more motivation because they could see the impact of what they were doing.

Uh, the quality improvement, obviously those projects enhance the, the care that we're delivering.

But the thing that I loved is we did a, we did a survey, uh, of our teams before entering into the program, and some of the results from the survey pre and post were really awesome.

So can you tell us a little bit more about the Nurse Leader Academy and what that entails?

And since you've been running this program, what have been some of the most impactful results?

Yeah, it's been great to work with our nurses to say, okay, was it easy to apply? What would you do to change the program? And so we have an intake process each year, but some of the benefits that they found was their professional growth.

They felt that they had more motivation because they could see the impact of what they were doing.

The quality improvement, obviously, those projects enhance the care that we're delivering.

But the thing that I loved is we did a survey of our teams before entering into the program.

And some of the results from the survey pre and post were really awesome.

So let me share with you some of those.

So can you tell us a little bit more about the Nurse Leader Academy and what that entails?