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Luke Markesky

Luke Markesky

Chief Customer Officer of Cendyn, a global hospitality cloud-technology company, and a leading voice on AI adoption in hospitality.

Aug 31, 2026

13:05
So there's quite a few risks involved, isn't there, even just in that whole testing side of AI? What approach do you take then just to try to make sure that you minimize those risks and breaches of security to safeguard both your technology and also customers around the globe?
13:27
Yeah, I'd add even financially as well, right? That's a significant component to this.
13:35
I would say, generally speaking, we are conservative first in what we're doing, right? So, you know, anything we're doing when it comes to automation or AI is going to go through several hoops, if you will, gates before we get to production.
13:49
We're going to evaluate, hey, what is the data risk? What is the financial risk? How do you put controls in place so that it doesn't get out away from you? Those are the fundamentals.
14:00
So we have an AI council within Send9 that's sponsored by our CEO, a number of executives that oversees our own governance of that.
14:08
And then we have a network of folks within the business that work with that council to surface use cases, to have discussions about security and compliance.
14:16
So we've put up a pretty rigid framework within Sundyne to attempt to avoid some of that.
14:48
Tell me a bit more about those conversations that you've been having with the founding members.

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