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Lucy Murray
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Sep 7, 2026
Scaling a Challenger Brand, Consumer Insights & IRL events | Free Soul
7:40
7:46
8:10
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7:24ShannonHOST
How do you approach actually measuring the success for these community-led events? Because I know you mentioned, obviously the way that you do it is never kind of coming from like a profitable space, but do you have something internally that you would look at those community events and say, this has actually been a success?

Lucy MurrayGUEST
I think everything you do, any kind of marketing activity, you have to have some kind of objective.

Lucy MurrayGUEST
What are you trying to achieve? Is it you're trying to build your association or your equity in some way? Is it that you're trying to position yourself into a slightly different market? There has to be some kind of objective.

Lucy MurrayGUEST
They're not bottom of funnel metrics that we're tracking when we plan and think about events as a business.
10 MINS LATER
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17:55ShannonHOST
So we'd love to know how you ensure the voice of the customer feeds into your decision making at FreeSell.