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Lucy Murray

Sep 7, 2026

ShannonHOST
7:24
How do you approach actually measuring the success for these community-led events? Because I know you mentioned, obviously the way that you do it is never kind of coming from like a profitable space, but do you have something internally that you would look at those community events and say, this has actually been a success?
7:40
I think everything you do, any kind of marketing activity, you have to have some kind of objective.
7:46
What are you trying to achieve? Is it you're trying to build your association or your equity in some way? Is it that you're trying to position yourself into a slightly different market? There has to be some kind of objective.
8:00
So with everything that we do, we always have a set of KPIs.
8:05
Those KPIs are never driving sales.
8:08
It's never driving traffic to the website.
8:10
They're not bottom of funnel metrics that we're tracking when we plan and think about events as a business.

10 MINS LATER

ShannonHOST
17:55
So we'd love to know how you ensure the voice of the customer feeds into your decision making at FreeSell.

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