How did you land to say, all right, it's time?

So I hire a coach.

um that will help me and guide me through how to do it because as you mentioned i had been working in this space for quite some time i had a lot of notes and i like i use this um app to take notes but i also like to feel what it's like to write with a pen and even a pencil like i do a lot of pencil writing And so I had all of these puzzle pieces, which really reflects the way my brain thinks.

I know someone that thinks in processes of I'm going to do A, then move to B.

Like that's not how my brain works.

Like my brain is like A, X, whatever.

And so hiring a coach really helps.

like make sure she gets this.

Can you tell us about some of the things that you did from a people perspective to enable this?

All right, so I think probably worth saying, a bit of a build, I think, on what Dean's just talked through in terms of it's really important that having that sense of purpose and everyone's really knowing what matters in the organization, but also being super clear that actually change is gonna be a part of who we are and how we work.

But I think the bit that I've always sort of fundamentally believed is that people are able to respond to change positively.

People are incredibly resilient, and I think the thing that really matters is that people feel that the conditions are there and that they're enabled to respond to that change.

When I joined here, one of the things that I wanted, I was very keen to get in place early on, was a coaching mindset so that people felt really empowered, because I think that's an incredibly important condition to making sure that people can respond to change.

So for example, when I started, the first thing we looked to do is to remove the old appraisal system.

It was very archaic, very old-fashioned, and so we moved to a coaching one-to-one.

Like, how do you think about bringing culture to life every day so that you can do the sorts of things that, that Dean just mentioned?

And her very first idea came from local folklore.

We discovered that the rural livestock farmers who were out in the bush knew that elephants wouldn't attack or forage on or push over trees in the savannah which had wild beehives in.

And we heard this folklore and were absolutely intrigued by this and just went, is it possible that a tiny bee can keep an elephant from pushing a tree down to feed on the branches? Could we prove that this folklore was real? So we came up with a whole load of experimental ideas to test whether elephants were scared of bees.

And can you imagine how difficult this is? You've got a wild African honeybee, which could literally kill you if you mess around with it.

These rumbles are too low for us to hear, but elephants use them to communicate over huge distances.

And this sound was passing through the bush to other elephants who were hearing like a panic rumble from their friends.

Why does a tiny bee get such a huge reaction from an elephant? What's extraordinary about this is they're tiny compared to an elephant.

You cannot imagine that they could sting through an elephant's skin.