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Loren Thomas

Loren Thomas

Head of People Strategy and Experience at Trade Me, leading AI transformation and organizational change initiatives in New Zealand.

Jun 7, 2026

5:52
What, what was that, that realization for you, and why, why did, why did things not go as quickly as you expected?
5:58
expected?Yeah, one was that sort of willingness and people really understanding what was possible with AI.
6:04
So I started, we have the Google Suite, so we had access to Gemini.
6:08
And so I started working with our internal systems team to start reporting on what was our AI adoption rates.
6:16
When we got some, we partnered with PWC and we got this sort of one-day foundational training on board for them, which was really that basic, like understanding what an LLM does, how it works, so that you know how to prompt it well.
6:28
And then moving towards actually doing a sort of mini hackathons to go, "Hey, of the work that you do now, what are some things that you think AI would be a good use case for?" And what we saw from those people is, one, the excitement and momentum when they actually saw, "This thing that has taken me this much time, I can now get a much better quality output if I put the time in to set up my prompt right or set up my agent right." And so what we saw from people that went through that training was, one, a massive increase in their confidence with AI, and then a massive increase in their adoption of AI use.
7:05
You s- you know, the spikes were just ongoing.

11 MINS LATER

18:01
Well, it, it sounds like that hackathon that you ran or coordinated was pretty critical as well to moving the dial within the business and changing mindsets and educating others as well.W- would you have a bit of a playbook that you follow for hackathons or any, any kind of guidance you would give to individuals? I mean, you mentioned experimentation and time boxing being really critical, but what else have we learnt from the hackathon that you would pass on to other leaders?

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