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Liz Settle
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Sep 14, 2026
Good Housekeeping's Liz Settle on how a back-to-basics strategy helped the 104-year-old brand deliver its biggest year ever
12:55
13:07

Liz SettleGUEST
So my business is about 50% customer revenue, and the other, it's two quarters, a quarter client partnerships, I would call it, rather than advertising, and then a quarter is the GHI.

Liz SettleGUEST
And what we've learned is, you know, the artists formerly known as magazines, right? We all know that that means a lot of other things than just a print magazine.
Good Housekeeping: ‘We’re not turning our journalists into influencers’
20:30
20:43
21:09
21:20

Liz SettleGUEST
And it's huge, and it's beautiful, and it's got massive kitchens and a room full of washing machines and a, a kind of vacuuming room which has got all different types of flooring.

Liz SettleGUEST
So when we created our, um, three- tiered membership proposition, um, of which the top tier involves, um, a regular book club, um, where you come in and you meet the author and we give you a glass of wine and you all enjoy getting together, and a lot more sort of high-frequency, high-touch, come and be part of it, um, interactions with us, and the opportunity if you are a VIP member to be a tester for the Good Housekeeping Institute, which is the thing everybody wants.

Liz SettleGUEST
Um, only having a sort of, um, a hosting space at Heathrow was a bit of a problem, because it's a schlep to get there unless you live in, you know, West London.

Liz SettleGUEST
Um, and so we were, uh, thrilled to be able to invest in our amazing offices here where we are in Leicester Square.
32 MINS LATER
