Rachel Downey.

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Hey, Rachel, thanks for your question.

It's a good one.

And the way that I sometimes also hear it is how do I measure balance empathy with accountability at work? If I embrace one, do I let go of the other? Or even just does empathy have a place in the workplace at all? Does it really affect the business of doing business? And first I want to affirm, it's a good question.

These are the kinds of questions that people should be asking.

And the good news is there's some really strong data, both just the raw numbers and experientially behind the why.

of how empathy should enter into business.