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Lianna Patch
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Sep 17, 2026
The human advantage: how to give your brand a real voice — Lianna Patch
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17:54

Anna NadeinaHOST
Do you have a se- a, like a special sequence for whatever emotion should come next and next and next in the sequence? Does it make sense?

Lianna PatchGUEST
I wouldn't say it's like, uh, I'm trying to map, uh, emails by emotion, but I definitely have used, uh, like a rollercoaster metaphor.

Lianna PatchGUEST
So it's like if we want people to get really excited with us, and then we wanna calm them down a little bit, and then it's like, okay, we want them to convert.

Lianna PatchGUEST
And, uh, you know, humor and personality and story are all good ways to do that.

Lianna PatchGUEST
The question that I ask founders so much, and they're always like very shocked and impressed by, and I'm like, "I can't believe you haven't thought about this," is how do you want this to make your users feel, and what other brands or experiences make you feel that way? And they're like, "Whoa, man.

Anna NadeinaHOST
So how to, and do we have to really, how to map it, and if you could give an example like, okay, this is, this, this is supposed to be here and it works, that would be great.
The human advantage: how to give your brand a real voice — Lianna Patch
21:53
34:37

Lianna PatchGUEST
What are founders talking about? Yeah, I'm seeing that sort of like that war that you talked about with like, I fired my team.
13 MINS LATER

Anna NadeinaHOST
whatever success to what you're doing with your brand? And what do you tell founders to do?