L
Len Ward
4
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4
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Aug 17, 2026
From Search and Retrieve to Solve My Problem with Len Ward
16:51
19:26

Len WardGUEST
They're not using AI to solve problems and break bottlenecks to get the client's answer faster.

Michael HartmanHOST
What, what kind of impact is that, will that have on companies when it comes to their website, the content they have? Does SEO even matter, right? And other kind of both, I guess, primarily on their own ch- channels, if you will.
Our customers expect AI-powered, immediate answers, not search and retrieve
3:25
3:33
3:44

Len WardGUEST
So for the last 25 years, most businesses and every single thing we've done worldwide when it comes to economics has been search and retrieve.

Len WardGUEST
You basically go in, identify your problem, or you go in and you're thinking about a solution, or you're thinking about whatever it may be in business.

Len WardGUEST
You digest blogs, you digest video, you digest notes on a CRM, and then you try to make a decision based upon what you have in front of you.
7 MINS LATER
Ep 159 | How Law Firms Can Use AI to Fix Intake, Compress the Sales Cycle, and Stop Losing Clients | Len Ward
12:07
12:15
12:24
25:52

Len WardGUEST
I mean, you know, we've you know, you and I are the same age and we've seen we've seen this with the Internet.

Len WardGUEST
I mean, you know, even to a lesser extent, I know when blockchain came out, I'm still a big believer of blockchain.

Len WardGUEST
You know, I remember the big thing, well, if you're a, you know, title lawyer, you know, for real estate, that's over because of blockchain.
13 MINS LATER

Kelley BrubakerHOST
Or is there something else that you see that like law firms are creating friction that they don't even realize what they're doing?
Why You're Not as Behind on AI as You Think with Len Ward
8:11
8:25
8:42
8:48

Jessica RhodesHOST
What are the types of business owners that you work with and how do you help them kind of adopt and use AI?

Len WardGUEST
But the main thing we do is we help these types of firms move from search and retrieve to solve my problem, which means everything that they do from their marketing to customer service to sales, is all built on a search and retrieve.

Len WardGUEST
The salesperson has to go in, meet the client, search all the specs, come back with a proposal.

Len WardGUEST
If there is a problem with the product, the customer service or technicians have to go in, they have to research a product, and then they get back to the client.

