Lee and Heather work hand in hand to act fast in a crisis.

As the Director of Readiness, my responsibility is really thinking through how are we as a company and our associates best prepared to be able to respond to an emergency.

And a part of that is public-private partnerships, having strong partnerships with our partners like Heather at the state level and at the federal level.

So that we're able to share information back and forth so we can support one another during emergencies.

And we have that relationship built well in advance so that we know how to get in touch with one another.

We're able to ask each other questions and see how each other are responding and what our needs are.

Can you just give me sort of some nitty gritty about what happens in those first 24 to 72 hours?

First 24 to 72 hours, we're trying to get a clear picture of what the situation is on the ground.