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Lee Odess
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Oct 20, 2026
Access Control Beyond the Door: The Intelligence Era with Lee Odess
31:04
44:08

Dan DonovanHOST
How do we educate the end users to say, you signed up, you wanted all of this technology, you wanted all this capability, but you're using 10% of what you purchased?
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31:14Lee OdessGUEST
Oh, see, I would tell you, I think our systems were built to only be utilized 10% because again, most of these systems that you're using were built for zero verticals or maybe they were built for an airport and then they were brought into verticals they weren't necessarily built for.
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31:30Lee OdessGUEST
So they're actually built to just be used a small percentage because unless you're an airport, like why do I need this functionality, right? Number one.
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31:42Lee OdessGUEST
Number two, they're built for, an integrator whose job was to then apply it and call me when you need me if something goes wrong or you want to add a card or a user or whatever.
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32:03Lee OdessGUEST
And the only person I'm talking to is really an integrator who's telling me what an end user needs, but it isn't necessarily really in that business other than They are doing sort of like specification bid work, if you would, of like, I need this feature.
12 MINS LATER

Dan DonovanHOST
Are they not moving fast enough because they're stubborn, because they've got all of this infrastructure that they've invested in over years and built and spent all this time building the software? Which is the common denominator?