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Laura Faulkner
Award-winning UX research leader and author of the influential 2003 study "Beyond the Five-User Assumption"; Head of AWS UX Research for Compute, AIML, DevTools, Databases, and Analytics, based in Austin, Texas.
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Oct 5, 2026
UX Research Beyond the Five-User Rule (w/ Laura Faulkner) | S2 E3
26:49
33:13

Thomas WatkinsHOST
So as a professional applied psychologist, how do you approach that? How do you approach this question of gathering data, who the data belongs to, who gets to see it and when, and just the handling of that?
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27:05Laura FaulknerGUEST
So yeah, my two philosophies that I have out there are share early and often, and all research is community property.
6 MINS LATER

Thomas WatkinsHOST
So leading into that, you know, research ops, does that phrase have any meaning to you? What do you think is sort of the right way or an ideal way to set up a research system or a team? What are some of the things you think about