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Laura Faulkner

Award-winning UX research leader and author of the influential 2003 study "Beyond the Five-User Assumption"; Head of AWS UX Research for Compute, AIML, DevTools, Databases, and Analytics, based in Austin, Texas.

Oct 5, 2026

26:49
So as a professional applied psychologist, how do you approach that? How do you approach this question of gathering data, who the data belongs to, who gets to see it and when, and just the handling of that?
27:04
Okay.
27:05
So yeah, my two philosophies that I have out there are share early and often, and all research is community property.
27:14
So in the share early and often, the reason for that is building trust.
27:20
Yes, sometimes.
27:21
So again, it is all about risk and benefit.
27:24
So there is a risk of that.

6 MINS LATER

33:13
So leading into that, you know, research ops, does that phrase have any meaning to you? What do you think is sort of the right way or an ideal way to set up a research system or a team? What are some of the things you think about

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