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Lance Salzman

Lance Salzman

Sr. Vice President of Operations at Mike's Red Tacos; restaurant operations executive with nearly 30 years in franchise leadership.

Jun 22, 2026

10:11
I normally I, I wouldn't ask on this point in the podcast, but yeah, how has O-Ovation been helpful for you?
10:17
Yeah, I mean, in that way a lot, and I think for Mike too.
10:21
So Mike is obsessed with the perfect experience, which is the core of who our brand is, and I think you probably saw it when you visited the restaurant.
10:30
He has high standards, and he really focuses on getting the right people.
10:35
And so I think Ovation, for me, is the end result is about the guest experience, recovering them, and/or engaging with them.
10:45
And I think our guests vary a lot these days, right? You have Gen Alpha now who are becoming consumers are 16, I think.
10:53
They just turned 16.
13:41
As you think about that guest experience, are there any, any strategies, tactics that you use to improve the guest experience?

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