Lacey Sheets is the Director of Financial Navigation and Financial Clearance at St. Luke's.

So across oncology, I think in general, prior authorizations, medical necessity requirements, those things just continue to become more complex.

We are always trying to treat patients as fast as we can.

So we were just finding that we were having more difficulties looking at that medical necessity review matching up those clinical criteria with those payers as well as having incomplete documentation within medical charts so we were trying to solve the problem of how do we navigate all of this so that we can have that Financial clearance happened for these patients prior to treatment.

So that financial burden isn't something that they necessarily need to also be managing as they're managing their cancer diagnosis, as well as how are we relieving that from our providers and clinical teams, as well as those people who are not clinical, who are responsible for submitting the auth.

So We really wanted to redesign the oncology financial clearance authorization process.

What can attendees expect from your presentation at NOC this fall?

Yeah, well, I'm hoping that the attendees, they'll leave with some strategies that they can implement themselves within their own organization, as well as to improve their own oncology financial clearance authorization process.