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Kris Epps Martinez
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Sep 8, 2026
Starting an Independent Practice: Patient Feedback, Metrics, and Growth
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25:43Didi D ErricoHOST
Chris, can you talk a little bit about, you mentioned at the beginning that you change your services before you ever even opened your virtual doors, but can you talk a little bit about the services that you offer, what you learned from your patients about service needs, and then How do you balance meeting their needs with the needs of you two and your own small staff to make sure that you're not over promising?
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26:05Kris Epps MartinezGUEST
So I think when we very first started again, like I said, it was the medical weight loss piece.
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26:15Kris Epps MartinezGUEST
And I'm like the workhorse of it, I guess, when we kind of look at like I'm in the clinic and she's the mastermind behind all the numbers.
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29:26Didi D ErricoHOST
And then any other technology decisions or ahas that you found in building the operations to support your services so that you don't have to buy back your time or you can buy back your time, I guess, with the technology?