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Koula Achillea

Koula Achillea

Finance Director at Marella Cruises (TUI) with nearly 20 years of international finance experience across travel, leisure and consumer sectors.

Aug 11, 2026

5:16
So how that crisis really transformed the business with a bit of hindsight and what you've continued to learn from that experience, apart from needing a therapist for the whole thing.
5:29
Yeah, gosh, yeah.
5:30
I still have PTSD when you say the word COVID or pandemic or any of those or the word furlough.
5:37
I remember I'd never heard of the word furlough.
5:40
covid and then all of a sudden every other word was pho the same with zoom i don't think i'd ever had a zoom meeting and then all of a sudden your whole life was zoom um gosh i mean it was a it was a really tough time i was working for a small pub company at the time uh we had about 30 sites and um It was horrendous for everyone in hospitality.
6:03
It was all hands on deck.
6:05
All the team were on furlough.

21 MINS LATER

27:29
So what do you think the pros and cons are of having those industry, you know, are you creating a massive risk for the business or are you maybe creating opportunities for the business?

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