
Koula Achillea
Finance Director at Marella Cruises (TUI) with nearly 20 years of international finance experience across travel, leisure and consumer sectors.
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Aug 11, 2026
Leadership Isn't Always Plain Sailing... with Koula Achillea
5:16
5:30
5:40
27:29

Chris ArgentHOST
So how that crisis really transformed the business with a bit of hindsight and what you've continued to learn from that experience, apart from needing a therapist for the whole thing.

Koula AchilleaGUEST
I still have PTSD when you say the word COVID or pandemic or any of those or the word furlough.

Koula AchilleaGUEST
covid and then all of a sudden every other word was pho the same with zoom i don't think i'd ever had a zoom meeting and then all of a sudden your whole life was zoom um gosh i mean it was a it was a really tough time i was working for a small pub company at the time uh we had about 30 sites and um It was horrendous for everyone in hospitality.
21 MINS LATER

Chris ArgentHOST
So what do you think the pros and cons are of having those industry, you know, are you creating a massive risk for the business or are you maybe creating opportunities for the business?