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Kitty Bolinger

Kitty Bolinger

President of Dansko, the West Grove, PA-based comfort footwear brand, promoted from EVP of Sales & Marketing in September 2023 after joining the company in 2010.

Sep 8, 2026

10:16
In your travels, in the stuff you're seeing, 'cause most of the people listening, uh, to this show are independent footwear retailers, what are the best independent retailers doing that separates them from everyone else these days? Like, in your travels, I mean, you could say the generic ones, but more recently when you're walking in the store saying, "Oh, that is awesome."
10:34
Well, I have to say, it's as old as time, but training.
10:38
Um, you know, associates on the floor that really are trained to listen to the customer and to ask the questions that will help them understand what the customer needs.
10:49
And it's, it's a talent.
10:51
It's not just everybody can do it.
10:53
You know, those associates that really do it well excel.
10:57
And one of the markets that I've been going into, not because we sell it, but because I think they have, uh, phenomenal training as their foundation, are the running stores.

11 MINS LATER

22:24
How do you lead through change? Like, looking back over the last five years, what have been your biggest challenges?

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