Okay.

Yeah, thanks.

So we know that the advisor is the face of the dealership, the customer's window into the service department in a lot of cases.

And so what really stood out is how consistently positive customers feel about their service advisors.

So nearly nine out of 10 said that advisors communicate clearly.

They explained what was needed and they treated the customers with respect.

And so that is huge because when those things don't happen we saw NPS drop by roughly 40 points.

But why do you think that is?

What does your data say about service customer retention in 2026?

Well, it's all the retention really, um, is going to be about how the dealership can provide the experience, build the trust.

And it keeps those, keeps those customers coming back, especially when we talk again, going to that younger, that younger shopper, they're very loyal.

They are.

Um, I think it was, you know, over 90% likely to return to the dealership for service that they bought their car.

So they're very loyal.

And then on top of that, you know, if they're treated, you know, the way they expect to be treated, which is basically, you know, a good experience in building trust, then again, it was over 90% that they would come back to that dealership and buy that next car.

Was there any other findings in the data set that just surprised you as a takeaway for dealers here in 2026, Kim?