how important are systems and automations when it comes to creating a premium client experience?

Yeah, I think that's really, really important because there's, in my opinion, there's just no way that we can provide the best, like we can provide a good client experience, but the best client experience without having systems, because there's going to be a time where even the example that you just used of someone going to your website and booking, what if they do that at midnight? while you're asleep or while you're doing something with your family and they don't get that notification back or that next steps back, that automatically kind of drops the client experience just a tad.

Like I recently went through and I booked a service with someone and I submitted my payment and nothing.

I didn't even get a receipt that I had paid.

And so like I was kind of a little bit in a...

I'm not going to say panic mode because I'm somewhat familiar with the person.

But at the same time, I'm like, let me put a note to myself to kind of go back and check on this.

So what are like some things that you implement for your clients as far as offboarding goes?