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Ken Knapton

Ken Knapton

Chief Information Officer at WIN Brands (Costa Vida & FatCats Entertainment), author of Unveiling Tech Debt, and cybersecurity leader with 20+ years of C-level IT experience.

Jul 30, 2026

Restaurant Tech Trends

Restaurant Tech Trends

Ken Knapton, CIO @ WIN Brands (Costa Vida & FatCats Entertainment)

Jul 30 · 51m

JustinHOST
14:38
Have you gotten to that point yet here with one of these brands or not yet?
Ken Knapton
Ken KnaptonGUEST
14:44
Yeah, so I think probably the best example, again, it's early on.
Ken Knapton
Ken KnaptonGUEST
14:49
And so there's only a few things that we've really been able to dig our claws into.
Ken Knapton
Ken KnaptonGUEST
14:55
But one of the first things that we looked at was really from the customer data perspective.
Ken Knapton
Ken KnaptonGUEST
15:01
As I mentioned, Costa Vida has its customers and its customer data.
Ken Knapton
Ken KnaptonGUEST
15:04
Fat Cats has its customers and customer data.
Ken Knapton
Ken KnaptonGUEST
15:06
And never the twain should meet.

15 MINS LATER

JustinHOST
30:07
So maybe it makes sense.

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