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Kelsey King

Director of Product Development and Management at the American Academy of Physician Associates (AAPA), based in Washington, DC.

Sep 30, 2026

8:11
Kelsey, if you want to talk a little bit about the one that you just did, it'd be helpful.
8:16
Sure.
8:16
Yeah, absolutely.
8:17
So we partnered with Highland, of course, to build an AI-powered tool that leveraged existing resources, including our annual salary report.
8:27
to provide personalized contract negotiation guidance, salary benchmarking, career guidance, things like what should I be doing over the next five years to reach my goal to kind of better serve members.
8:41
And our hope was that this tool would move the needle on retention potentially.
8:47
That was our big metric of success.
10:54
I'd love to hear with all these tests you've done, is there something where maybe you're It didn't produce the result that you expected and and get into kind of what you learned from there and what you did next.

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