K
Kellie Woodin
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Sep 23, 2026
Notion's Outcomes Architects on Why Today's CSMs Are Builders
27:27
K
19:32Kellie WoodinGUEST
In the recent months, we've actually transitioned away from scaled into commercial, which has kind of been like less scaled and more hyper prioritization.
K
19:44Kellie WoodinGUEST
So we manage a large book of customers and they're all at a different stage in their journey.
K
19:48Kellie WoodinGUEST
And because now we're owning renewals and we're protecting revenue, we think about our customers differently.
K
19:53Kellie WoodinGUEST
And so in this quarter and next quarter, who's renewing, who's onboarding and who we're in any workflow implementations with.
7 MINS LATER

Josh SchachterHOST
Do you feel any more, I'll call it pressure to prove value given this model of charging based partly on consumption?