
Kathy Lavin
CEO of Gateway to Learning (Chicago nonprofit); Reiki Master with MSW in Management and Policy; adaptive leadership expert
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Jun 10, 2026
Overcommunicate: Meeting Them Where They Are
3:51
4:04
4:17
18:46

Kathy LavinGUEST
But what that means is really looking at what their strengths are, what they're good at, if they're in the right positions, what's the capacity need for the organization.

Kathy LavinGUEST
Gateway, I think I've shared that I came in at a very turbulent time for the organization.

Kathy LavinGUEST
And I think coming in and saying, okay, what does this organization need? What do all the stakeholders need? What do the families and the people we support really need? And how do we meet that? And then looking at the team and saying, is this team, you know, the right team here as we move forward? Is it is do people do people feel hurt? Do they feel respected? And I don't know, looking at other people's just what they're good at and responding to that and what they need support with.
14 MINS LATER

Eileen RochfordHOST
Um, and so when, when do you play that card? When do you find that that's an absolute must for you?
