Mm-hmm

... included reference to language matters and the importance that all healthcare professionals in Ireland become familiar with the principles and concepts of speaking to people in a helpful, collaborative, person-centered way.

These sound like basics that should be part of-

Mm

... um, and those kind of, I suppose, underlying ways of being.

So am I judging this person, or am I approaching the conversation in a neutral, non-judgmental manner? Um, am I trying to be collaborative? Am I trying to be genuine with the person? So in some ways, I think if those things are in the conversation or in the consultation or whatever way we're interacting, you get away with a lot if you use a word that maybe isn't quite right.