
Kathleen Frezza
Scientific Director at Chiesi USA and former University of Florida college roommate of missing student Tiffany Sessions, featured on CBS News' 48 Hours.
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Aug 25, 2026
4 Strategies to Become an “Exceeds Expectations” MSL | Kathleen Frezza, PharmD
11:01
11:16
11:31
M
10:44Michael PietrackHOST
Um, once you become exceeds expectations in one year, does your expectations with your manager change, and is it always a fight to, to, like the ba- bar gets higher and higher to get exceeds expectations the next year?

Kathleen FrezzaGUEST
Each company has a different way of how they rank you, for example, and sometimes there are, um, limits on you can only have X number of exceeds expectations, for example.

Kathleen FrezzaGUEST
Um, you should be working towards the best that you can do and the best that's for your position, your territory, your physicians and patients.

Kathleen FrezzaGUEST
That being said, no, there shouldn't be a different standard, right? And then if you feel like midway through the year you're not where you are tracking to be exceeds expectations, you can always ask.
M
14:03Michael PietrackHOST
Any advice for those people on how to break into industry and how to break into the MSL world?
The Lost Daughter
6:41
7:05
7:16

Kathleen FrezzaGUEST
With her dad, because she was able to renew that relationship with him, that was really, um, very touching for her.
Tracy SmithCORRESPONDENT
In fact, Kathleen has never forgotten one of the last conversations she had with Tiffany just before she went out for that final walk.

Kathleen FrezzaGUEST
Before she walked out, Tiffany said, "I'm gonna take off my jewelry." She said, "I'm keeping my watch on.