What do you think are the components of a good training program?

I feel like that's so hard.

I feel like it just really depends on... your business and the model but I think a lot of it comes down to the individual who's doing the training and being patient and explaining things really like I think back to like teachers I've had I'm not very good at math and I remember struggling in one algebra class and not another and it was because one teacher struggled to break things down to the very very basics and the other one explained everything to the point where it was like okay yeah I know what that is You don't need to tell me that again.

But they did because it helped make sure that my foundation was there.

And so not just throwing around words like, oh, put the portafilter in the group head.

It's like, this is a portafilter.

These are the things that make up the portafilter.

Another question is, what are the essential skills for a barista in a coffee shop today? And maybe also in that answer, how have they changed since you started in coffee?