But we need to do that in a way that recognises the best way of communicating bad news is face to face with people so that you can acknowledge their experience and you can respond to that.

that kind of human-centred faith-to-faith conversation is much easier in some institutions than it is in others because of the size and scale of the provider.

I don't see enough of the whole human skill set being put into the curriculum conversation.

It's very much a kind of extra add-on to what happens to you whilst you're at university so of course you're navigating through all these various streams of maybe starting from scratch in a brand new place not knowing anyone or maybe staying at home and just coming in but kind of expanding your mindset or having to work so many hours a week in order to pay bills and things we do need to make sure that we're training staff as well as students

It means you have your life for a couple of years.

prevention can massively reduce the cost later down the line.

A lot of these interventions that we're talking about are very, very low cost, not just in terms of financial resources, but also time resources as well.

That little and often approach genuinely has a much bigger impact than doing one very large expensive thing.