It's shaping how other people feel.

I think everything is at stake.

Your own resilience, but also the performance of everybody around you.

I'm going to go right back to core fundamentals and think about how people make decisions, whether to follow you, whether to do what you're trying to influence them to do.

And as you'll know, Joey, there's masses and masses of research about how people make those decisions.

And the huge proportion of it is emotionally.

People make decisions emotionally.

So how do we begin to do that more often? Well, Kate offered one very simple and very practical place to start.