From your experience and from your insight, how could businesses shift from a top-down hierarchical approach into this connected autonomy? How can they involve more peer-to-peer work to encourage this sort of change agency? I think Katzbacher-Smith talked about it as change agents, people who would drive the change from lower levels of the organization.

So first of all, I wouldn't call anybody a change agent.

You might as well put a target on their back and throw them into the deep end.

They won't survive.

So I work with a number of people in universities on programs where they used to call them change makers.

You don't want to give people those kinds of labels.

Change agency is something we all do.

Karen, to give listeners an example, do you have an example of an organization or a team you've worked with where there was an inspiring transformation that you witnessed because they managed to achieve something?