So what does that look like? Like what can like tactically?

You know, I would say take a kind of a multidiscipline approach to it.

So obviously in that foundation, we're going to talk about tech platforms and setting up Travify, how you want to be portrayed to your customers and your reminders and stuff like that.

But the question then should prompt, what reminders? What do I care about? Do I care about contacting my customers on their birthdays and wishing them happy birthday? Or as I learn things online, Like maybe their anniversaries or when their kids graduate and just send them a little a little note saying congrats or happy anniversary.

Putting those systems in place, even if in the beginning it's a spreadsheet and you're just keeping track of John Doe birthday, anniversary, whatever, until you can get those systems built again.

Inside Travify or get things going.

That's how we do it at Legato here.

Let's integrate with someone like Travify that can help support this? Like what did that whole process look like and what's the importance of it for your agents?

You want to explain some of that?

Well, I like to call us professionally rebellious.

So we're a host agency that is, and we actually own our product from top to bottom.

And what I mean by that is, you know, we've used industry technology in the past and just said, nope, we're done.

And we built our own platform called Montus Pro and have our own dev team.

We operate as our own consortius.

We control all the supplier operations.

It's not a hobby.

Is this a reality check saying, "I wanna get away from that phone and, and all that technology and have a place to go where there's real meaning in what's being said to me"?

What we're seeing with the data is that young people who are told there are no good, rational reasons for believing, for example, right now we're in Holy Week, in the, the life, in the preaching, in the witness of Jesus Christ and his, his public ministry, in his persecution, in his death, in his crucifixion, and in his resurrection, if there's no reason for believing it, if there's no rational reason, well then, just forget it.

That's just fairy tales.

But now young people are saying, "Well, hold on.

People have believed this for thousands and thousands of years, and modern culture is not giving us any good reason or purpose or mission."For life.

So let's go back and visit that tradition.

Let's go back and visit that history and that's why w-we are seeing this major uptick.

[laughs] Yeah, right.

Is this a reality check saying, "I want to get away from that phone and, and all that technology and have a place to go where there's real meaning in what's being said to me"?

me"?What we're seeing with the data is that young people who are told there are no good rational reasons for believing, for example, right now we're in Holy Week in the, the life, in the preaching, in the witness of Jesus Christ, in his, his public ministry, in his persecution, in his death, in his crucifixion, and in his resurrection if there's no reason for believing it, if there's no rational reason, well, then just forget it.

That's just fairytales.

But now young people are saying, "Well, hold on.

People have believed this for thousands and thousands of years, and modern culture is not giving us any good reason or purpose or mission for life.

So let's go back and visit that tradition.

Let's go back and visit that history." And that's why w-we are seeing this major uptick.

Mm-hmm

Um, but I just kinda thought about that for a minute, and most the time, Jonathan, when I see something as the first and the precursor is almost half a millennia, I go, "Hmm, wow, that's a pretty drastic change." And I'm forced to just think like, what does that drastic change actually mean? Is it always all good?

Hmm.

Yeah, okay.

Um, interesting.

Well, I think it was very good, um, that John Paul II was elected, uh, Karol Woy- Wojtyla, right, from Poland.

Uh, remember that John Paul I was elected just 30 days before John Paul II was elected, and he died after 30 days, um, in, uh, uh, along his pontificate.

He was Italian, um, but it seems like during the conclave prior to John Paul II's election, when they elected John Paul I, um, they got to know this guy named Karol Wojtyla, uh, in his 50s, from Poland, a incredibly, um, impressive intellectual, but also a humble man and an amazing communicator.

Is that a virtue within the Catholic Church?

How is it possible to have such a recent saint?

Yeah.

I'm not a big fan of making people, of the church making people saints too quickly (laughs) because, uh, uh, life is complex and we know so much about people nowadays through social media, et cetera, that it's like, "Hey, let's, let's give this, like, 20, 30, 40, 50 years before and t- to have a deep knowledge of these people." Nevertheless, yes, Carlo Acutis, it's, um, he is a millennial, um, in the sense that, you know, obviously born, uh, during, during those years, but also because as a young man, he very much lived a millennial lifestyle.

There was already a, a, a, a birth of, of interaction on the internet.

Um, he was fascinated by the internet.

And he, he decided to use that as, not for purposes, selfish purposes like we can all fall into, but rather to evangelize, to spread the faith.

And, you know, one very fascinating part that's a- actually very convincing to me of his holiness of life is that his parents were not very spiritual, not very religious.

(laughs)

Wow.

Uh, he's e- but yes, I think he will enter into the debate, and I think it will be in a interesting way.

Not a sarcastic way, not an off-the-cuff way.

He will say, oh, let's talk about immigration, for example.

Uh, the fact that you have a, a, a right to immigrate, meaning a human right to leave one's country, doesn't necessarily mean, this is according to church teaching, social doctrine, which he has, uh, a licentiate in.

It doesn't mean that you have a right to enter into every country.

And not only that, Catholic social teaching would say politicians have not only a right, but an obligation to, to s- uh, to have sustainable-

But, but ultimately, do you think he's, is he the type of guy that will decide something radical like letting ch- uh, letting priests marry or letting women play a bigger role in the church? Does he carry, does he profile that way?

but, but, but the pope did, Pope Francis did, he talked about climate change, he talked about poverty, inequality and social justice, and LGBTQ rights, and bringing the wib- and bringing women more into the church, and that was seen as a breath of fresh air for a lot of Catholics and seen as not great for, um, some more conservative Catholics, including here in America.

Y- uh, yeah.

In a lot of those issues, you know, we'd have to parse e- parse each one, but a lot of those are just kind of Catholic issues.

Like, taking care of creation is a very Catholic, um, principle and value, right? We now call it environmentalism.

But taking care of God's creation is a very Catholic thing.

So, yes, you're, you're exactly right to say there's liberal liberal from, basically from a, an American political perspective, and then there's Catholic liberal.

So, there's always going to be a liberalism within Catholic theology that says that we take care of the most vulnerable, right? That we take care of creation, that it's not about just making the most money, or a free market capitalism that has no boundaries whatsoever.

Could the church change in order to grow, or does it allow itself to become slightly more niche to stay what it is?

How does experience there, and as a Jesuit priest, shape his approach to the papacy?

Gosh, great question.

Um, you know, Jesuits, um, I th- I think would be considered to be on the more liberal side of the Catholic Church, um, over the last 30, 40 years.

Um, it wasn't always that way, but Pope, uh, Francis, Jorge Bergoglio, was considered to be an outlier of the Jesuit, um, order at the time that he was elected.

In other words, a lot of conservatives within the Catholic Church, including most American cardinals who were in the conclave, voted for him as a conservative Jesuit.

It's turned out that he's been a more liberal, I would say, um, pope, um, that we've had at, at least, um, in, in, in my memory.

Uh, so yes, uh, his, his background as being the first American pope certainly has affected, uh, hi- the way he has managed the Catholic Church, but he's done so as a, uh, uh, a rather liberal pope who had the experience of Latin America, in- including, um, the Marxist ideology of Latin America that has been prevalent over the last 50 years that he lived in, uh, in Argentina.

Um, now, Jonathan, look, the pope did, Pope Francis, did, he talked about climate change, he talked about poverty, inequality and social justice and LGBTQ rights and bringing the wib- and bringing women more into the church, and that was seen as a breath of fresh air for a lot of Catholics, and seen as not great for some more conservative Catholics, including here in America.