
Jonathan Gordon-Till
Sr Associate Principal Scientist (Global Knowledge Management) at Mondelēz International; knowledge management consultant with ~40 years of experience in tacit knowledge retention and transfer.
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Jun 18, 2026
Jonathan Gordon-Till - Global Knowledge Management Lead of R&D at Mondelēz International
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11:53
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28:30

Zach WahlHOST
But how do you make that an organizational scale? How do you make it something that would work across all of Mondelez?

Jonathan Gordon-TillGUEST
In every one of my experiences, we've never reached the point where one could say, yeah, we get it.

Jonathan Gordon-TillGUEST
We've scaled up knowledge retention as being an enterprise-wide or even a functional-wide belief or activity.

Jonathan Gordon-TillGUEST
So the one thing that I would do is turn it from being a sort of tactical mission-by-mission activity to being a strategic mindset that talk to the senior leaders and say, look, there might be Joe Bloggs is going to be retiring in six months.
16 MINS LATER

Zach WahlHOST
Is your solution going further than that? Or is that largely what you're talking about on the experience side?