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Jonathan Gordon-Till

Jonathan Gordon-Till

Sr Associate Principal Scientist (Global Knowledge Management) at Mondelēz International; knowledge management consultant with ~40 years of experience in tacit knowledge retention and transfer.

Jun 18, 2026

11:36
But how do you make that an organizational scale? How do you make it something that would work across all of Mondelez?
11:43
I can say, honestly, it's still a work in progress.
11:46
In every one of my experiences, we've never reached the point where one could say, yeah, we get it.
11:53
We've scaled up knowledge retention as being an enterprise-wide or even a functional-wide belief or activity.
12:00
So the one thing that I would do is turn it from being a sort of tactical mission-by-mission activity to being a strategic mindset that talk to the senior leaders and say, look, there might be Joe Bloggs is going to be retiring in six months.
12:17
We can do something with that.
12:18
Yeah, that's very nice.

16 MINS LATER

28:30
Is your solution going further than that? Or is that largely what you're talking about on the experience side?

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