
Jon Bui
Jon Bui, J.D., Lewis and Clark Law graduate and founder of The Negotiated Apology Project, teaches apology as a structured conflict-resolution skill.
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Oct 20, 2026
30. The Art of the Apology: How to Repair Relationships with Jon Bui
22:42
K
22:25Kat AnnaHOST
I think that's why a lot of people that make mistakes avoid the apology and avoid sitting with that person and avoid acknowledging the impact because it makes you so uncomfortable to witness the pain that you caused.

Jon BuiGUEST
Yeah, well, speaking from the empathy standpoint, you know, I've once told you that the most important thing about communication, the process of communication with another person, generally true for any communication, but especially in an apology, the most important component is going to be the empathy piece.
23 MINS LATER
K
46:18Kat AnnaHOST
And I'm such a believer in self-forgiveness and I talk about how difficult it is and it just dawned on me like I've I don't think I've I think I've done one exercise with saying like I'm sorry to myself but I'm like when have I apologized to myself I can't think of a situation where I have can you talk about that apology to self and why it's difficult and when it's really necessary
The Apology That Rebuilds Trust After You Break It
5:43
6:07

Jon BuiGUEST
Of the many things I teach people focus on, one of the things that I really gotta hammer home to folks sometimes is the ability to use empathy in your fact-finding, um, to use it in your information gathering, and to use it in your reasoning, right? Um, apologies Let me take one step back.

Jon BuiGUEST
A lot of people are kind of turned off from apologies and those kind of conversations because they just kind of fear the high emotional aspect of it.
6 MINS LATER
