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John Harms

Sep 7, 2026

speaker_1HOST
24:29
quick
24:29
example is a client that we had for 24 years was going to leave us.
24:34
And I was like, what? So I called that person and that person answered and I said, hey, this is John Arms.
24:39
He's like, oh, I guess you heard I'm leaving.
24:41
I go, yeah, but I'm really sad to hear that.
24:45
And let me just full disclosure, $229 a month.
24:48
right? It's not going to change anybody's life, right? But at the same time, like, it matters.

17 MINS LATER

speaker_1HOST
42:23
One, in a perfect world, what should good software be doing in your salon? Like, there's lots of choices, right? But what does really good software help? How does it help me as a business owner? How does it help me as a stylist, esthetician? But what does really good software, what's their role in running a good salon or spa? Yeah.
26:21
It's writing its own next version.
26:24
Yeah.
26:24
So it's incredible.
26:26
I'll give you one example very quickly so people understand how transformational this is.
26:32
One of the things that I wrote in Millennium was called Inventory Wizards.
26:35
where it would help you determine your model quantities, your order points based on ordering history, kind of how often you want to turn your inventory.
26:43
We would find that most salons kept $10,000 to $15,000 of inventory in the back room, and it's dead cash sitting there, right? So if you could order less and more frequently, you're keeping your cash in your pocket longer.

10 MINS LATER

37:12
gordon i need a now you're talking my language i love this let's talk about this because voice voice is the future and and we're not an industry that wants to type you know so it's like no

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