J
John Formica
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Jun 9, 2026
John Formica: How to Build a Customer Experience Your Competition Can't Copy
18:01
18:35
18:46
55:20

John FormicaGUEST
it's it's so true and and you know you and i know we get it we we understand the urgency we understand we're running a business or a department in the area and and so i'm never going to say 100 you're wrong or whatever because sometimes we do need bodies but but do we what kind of bodies do we choose i mean some choose better bodies than others if you're just getting a warm body that may not be the one but hopefully you've gotten a body that is somewhat going to work out.

John FormicaGUEST
But if you look at people as an investment in your business... that you need to, or your department or team, whatever it is, it's an investment.

John FormicaGUEST
You're not going to just, you know, if you're in the stock market, you just don't throw money away into any stocks.
36 MINS LATER

Dolan WhiteHOST
So long preamble to the question of who are your ideal clients? Who do you work with?